Terms of Service

There will be some kind of short description in a few words

  • MailShip USA
  • Account Balances and Fees
  • Developers and API License
  • Intellectual Property
  • Confidential Information
  • Indemnity
  • Disclaimers
  • Limitation of Liability
  • Termination and Closing Your Account
  • Disputes
  • Governing Law and Venue
  • General Provisions

MailShip USA Terms of Service

These terms of service (“Terms”) form a contract between you and MailShip Enterprises Inc. (“MailShip USA “) that governs your access and use of the MailShip USA Services (as defined below in Section 1B). By using any of the MailShip USA Services, you agree to be bound by these Terms. If you are using the MailShip USA Services on behalf of an organization, you are agreeing to these Terms for that organization and representing to MailShip USA that you have the authority to bind that organization to these Terms (in which event, “you” or “Merchant” will refer to the organization). You may use the MailShip USA Services only in compliance with these Terms and only if you have the power and right to form a contract with MailShip USA . IF YOU DO NOT OR CANNOT AGREE TO BE BOUND BY THESE TERMS, YOU MUST NOT USE THE MailShip USA SERVICES.

  • ACCOUNTS, MailShip USA SERVICES, AND POLICIES.

    Accounts
    In order to create an account with MailShip USA , you will provide MailShip USA with identifying information, a password, company information and information about your products (“Registration Information”). You agree that you will provide accurate Registration Information and will promptly update such Registration Information as necessary, but in no event later than 30 days after any applicable change. Upon MailShip USA acceptance of your request to register for an account (“Account”), you will be sent validation and activation instructions. Access to, and use of, the Account is restricted to authorized users only. You agree not to share your password(s), Account information, or Account access information. You are responsible for maintaining the confidentiality of password(s) and Account information, and you are responsible for all activities that occur under your password(s) or Account(s) or as a result of your access to the Account(s). You agree to notify MailShip USA immediately of any unauthorized use of your Account. MailShip USA shall not be liable for any unauthorized use of your Account. Through your Account you can select MailShip USA Services. For purposes of these Terms, “Good Standing” means that the Account has a positive balance and that you are not be in breach of these Terms or Policies.
    MailShip USA Services
    Subject to your compliance with these Terms and the Policies (as defined below in Section 1(c)), MailShip USA shall perform the MailShip USA Services as selected and authorized by you in your Account. For purposes of these Terms, “MailShip USA Services” means the MailShip USA products and services and any other features, software, technologies and/or functionalities offered by MailShip USA and ordered by you through your Account. You may order MailShip USA Services through your Account (“MailShip USA Services Orders”). All MailShip USA Services Orders are deemed incorporated into, and governed by, these Terms. By using the MailShip USA Services, you acknowledge and agree that MailShip USA is a broker of third-party warehouse and shipping services. MailShip USA helps you accept shipments from, and make shipments to, third parties. MailShip USA is an independent contractor for all purposes. MailShip USA acts as your agent only with respect to the custody of your merchandise.
    Customer Policies and Use of MailShip USA Services
    MailShip USA has defined policies that govern your use of the MailShip USA Services (“Policies”). The Policies are linked below and are hereby incorporated by reference. In the event of any conflict or inconsistency between these Terms and any of the Policies, these Terms shall control. Your breach of any of these Terms or the Policies shall excuse MailShip USA ‘s performance of the applicable MailShip USA Service.

    You acknowledge that your breach of the Policies or the Terms may result in you incurring additional fees from MailShip USA or third parties for the applicable MailShip USA Services.

  • ACCOUNT BALANCES AND FEES.

    Account Balances
    MailShip USA may set a minimum balance that you must maintain on your Account (“Minimum”). MailShip USA reserves the right to increase or to decrease the Minimum on your Account immediately upon notice to you. Your MailShip USA Account must be funded at or above the Minimum in order to receive MailShip USA Services. The funds that you maintain in your MailShip USA Account constitute your “Account Balance”. As MailShip USA Services charges are incurred, MailShip USA will deduct these from your Account Balance. MailShip USA reserves the right to request deposits to receive inventory to cover costs such as receiving costs and enforce minimum Account Balances. If your Account is closed for any reason, MailShip USA reserves the right to hold the Minimum Balance for up to 180 Days.
    Usage Fees
    “Usage Fees” are the the fees for any MailShip USA Services and any third-party fees (including, but not limited to carrier fees, shipping fees, rates of duty, international brokerage charges, freight charges, insurance premiums or other charges given during your use of MailShip USA Services) ordered through your Account and any special or additional fees assessed against your Account as permitted in these Terms or the Policies. Note that the Usage Fees for MailShip USA Services are billed to the month in which the MailShip USA Services are performed. Usage Fees are subject to change. If you are on a billing plan, should you change plans during or at the end of any month, your previous pricing plan may no longer be available.
    Estimates
    Quotations for MailShip USA Services and Usage Fees are for informational purposes only and are subject to change without notice and shall not under any circumstances be binding upon MailShip USA . Quotations accepted through MailShip USA Services’ online interface are estimates based on the information available at the time made. The final rates and service fees may vary based upon the shipment actually tendered, the work actually performed, or a number of factors such as carrier shipping prices, the actual characteristics of your product, the delivery address, and services requested during the normal course of delivery. MailShip USA reserves the right to bill the Usage Fees based on actual charges at any time after the MailShip USA Services are rendered. MailShip USA specifically disclaims liability for any shipping rate errors due to inaccurate or incomplete information, such as dimensions and weights.
    Additional Item Fees/Credits
    For some legacy MailShip USA plans, there may be a need to pay for additional item fees when the total items shipped during a month exceed plan allowance. Additional item fees are listed in the merchant Account, under Account plan preferences. Merchants on legacy MailShip USA pricing plans that use item allowances understand that plan items must be used during the specified billing period or will be automatically forfeited. This applies to items purchased as part of plan upgrades, as well as to any unused additional item credits.
    Currency Fluctuations
    MailShip USA reserves the right to adjust its pricing in response to currency fluctuations, including but not limited to, currency conversion rate changes, conversion fee changes, and/or discount rate changes
    Usage Fee Disputes
    Should you disagree with any Usage Fees (other than carrier or third-party fees) charged against your Account, you must submit the dispute to MailShip USA within 90 days of the fee being charged (“Dispute Period”). MailShip USA will not review customer requests for Usage Fee adjustments that are received after the Dispute Period. The dispute timing allowed for third-party fees and carrier fees shall be set by the applicable third-party or carrier and such time period may be substantially shorter than the MailShip USA Dispute Period. If you have a dispute with a third-party fee or carrier fee, please contact MailShip USA immediately.
    Lien
    MailShip USA shall have a lien against the inventory and on the proceeds thereof for all Usage Fees as well as any reasonable expenses incurred by MailShip USA for the preservation of the inventory or its sale pursuant to law. MailShip USA further claims a lien against all Usage Fees for all such inventory stored by you in any other warehouse affiliated with MailShip USA or its affiliates wherever located and whenever deposited and without regard to whether or not said other property is still in storage.
    Account Balance Disputes
    If MailShip USA becomes aware of, or is notified of, a dispute relating to your Account Balance, then MailShip USA will promptly review the dispute. Within 5 business days after the resolution of the dispute, MailShip USA will credit or debit your Account Balance accordingly, if appropriate. MailShip USA will not review customer requests for Account Balance adjustments that are received more than 90 days after the amount in dispute is posted to your Account Balance.
    Abandoned Account and Liquidation
    If your Usage Fees remain unpaid for a period greater than 30 days, then MailShip USA reserves the right, at its sole discretion to reclassify your Account as an “Abandoned Account.” Additionally, any Account that remains unpaid for greater than 60 days will automatically be deemed an Abandoned Account. Upon an Account becoming an Abandoned Account, all rights to ownership of the Account Balance and inventory would then immediately be forfeited by you. Inventory will become immediately and irrevocably unavailable to you, and liquidation proceedings would begin. You agree the inventory would be free and clear of liability, and that you would assume any liability therefore. You would have no rights to the liquidation proceeds. You would also remain liable for any pending Usage Fees above and beyond the liquidation proceeds.
    Taxes
    You acknowledge and agree that all fees, charges and any other rates or amounts charged by MailShip USA to you hereunder are exclusive of applicable value added, sales/use or goods and service taxes (“Transaction Taxes”) which may be levied in connection with the supply by MailShip USA of the MailShip USA Services to you. Where applicable, you shall pay all Transaction Taxes arising in respect of the Usage Fees or other amounts charged by MailShip USA to you.
    Currency
    All dollar amounts stated in these Terms and the Policy’s will be in US dollars unless otherwise specified.
  • DEVELOPERS AND API LICENSE

    License Grant
    If you are using MailShip USA software such as an application programing interface (API), developer’s toolkit or other software application (such as, but not limited to, an e-commerce module developed by MailShip USA ) (“Developer Tools”), then MailShip USA grants you a revocable, non-exclusive, non-transferable license to use Developer Tools in accordance with the documentation for your internal business purposes only. You may not rent, lease or otherwise transfer your rights in the Developer Tools to any third party. MailShip USA provides the Developer Tools solely on an “AS IS” basis and disclaims all warranties and liability for your use of the Developer Tools. MailShip USA may change or discontinue any Developer Tools in its reasonable discretion.
    Third Party Software
    Any third party software application you use on the MailShip USA website, to connect to MailShip USA Services, or related to the MailShip USA Services (“Third Party Software”) is solely subject to any third party software provider software licenses. MailShip USA does not own, control or have any responsibility or liability for any Third Party Software.
  • INTELLECTUAL PROPERTY.

    MailShip USA Property
    For purposes of this Agreement, “MailShip USA Property” shall mean (a) MailShip USA ‘s methodology for the provision of MailShip USA Services; (b) the Developer Tools; and (c) MailShip USA ‘s ideas, web site, processes, code, technology, software, copyrights, logos, domain names, patents, trade secrets, trademarks, products and materials. MailShip USA hereby retains all worldwide right, title and interest in and to the MailShip USA Property. Any rights not expressly granted herein to the MailShip USA Property shall be retained by MailShip USA . You acknowledge that all right, title and interest to the MailShip USA Property is owned by MailShip USA .
    Additional Restrictions
    Other than as permitted herein, you shall not (and you shall not permit others), directly or indirectly, to modify, to translate, to decompile, to disassemble, or to reverse engineer any part of the MailShip USA Property, or otherwise to attempt to discern the functioning or operation of the website or MailShip USA Services; or to copy, to rent, to lease, to distribute, or to otherwise transfer any or the rights that you receive hereunder. For clarity, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of MailShip USA and you shall not copy, imitate, or use them without our express prior written consent. You may use HTML logos provided by MailShip USA through our merchant services, auction tools features or affiliate programs without prior written consent solely for the purpose of directing web traffic to MailShip USA .com. You shall not alter, modify or change such HTML logos in any way, use them in a manner that is disparaging or otherwise adverse to MailShip USA or the MailShip USA Service, or display them in any manner that implies MailShip USA ‘s sponsorship or endorsement. You shall not (and you shall not permit others to): (i) use any robot, spider, scraper or other automated means to access the MailShip USA website or MailShip USA Services for any purpose without MailShip USA ‘s express written permission, (ii) interfere or attempt to interfere with the proper working of our website or any activities conducted on the website, or (iii) bypass any measures MailShip USA may use to prevent or restrict access to the MailShip USA website or the MailShip USA Services.
    Client Property
    No Confidential Information obtained by MailShip USA from you shall become MailShip USA Property. All materials provided by you under any MailShip USA Services Orders shall be deemed “Client Property” for purposes of the Agreement. You grant to MailShip USA a non-exclusive license to the Client Property solely as needed to provide the MailShip USA Services. No other licenses, express or implied, under any intellectual property rights are granted by you to MailShip USA under these Terms.
    Data Security
    The Service is currently provided from the United States. Registration Information, Account Data, information and other data (“Data”) is currently stored and processed in the United States. MailShip USA has implemented and will maintain appropriate physical, electronic, and managerial procedures intended to protect against the loss, misuse, unauthorized access, alteration or disclosure of. These measures include encryption of Data during transmission to the MailShip USA Service and encryption of backups of Data and authentication credentials at rest. MailShip USA will use reasonable efforts to promptly notify Account owner of any unauthorized access to, or use of, Data that comes to MailShip USA ‘s attention. You must immediately notify MailShip USA of any suspected security breach at security (at) MailShip USA (dot) com, followed by contacting MailShip USA customer support.
  • CONFIDENTIAL INFORMATION

    Definition
    Each party (“Recipient”) acknowledges that it may receive Confidential Information as defined herein. For purposes of these Terms and subject to the Exclusions set forth below, Confidential Information means any information provided to it by the other party (“Discloser”) that is marked, labeled or otherwise designated as confidential or proprietary, or that Recipient knew, or should have known, was confidential due to the circumstances surrounding the disclosure.
    Exclusion
    Information that is subject to one of the exclusions below shall not be Confidential Information. The exclusions include the following: (a) Non-transactional Confidential Information (as defined below), (b) information publicly known at the time of disclosure, (c) information received by Recipient without restriction from a third party, (d) information published or otherwise made known to the public by Discloser, (e) information that was generated independently without reference to the Discloser’s Confidential Information, or (f) information that is required to be disclosed under a court order or pursuant to any applicable governmental rule, regulation or statute, provided that Recipient provide Discloser with prior written notice of such disclosure, (as permitted by law) and the timing for response set forth in the request.
    Non-transactional Confidential Information
    Other than transaction information absolutely required for MailShip USA to provide, or for you to use the MailShip USA Services, MailShip USA does not require nor desire any of your proprietary information (“Non-transactional Confidential Information”). You agree not to provide MailShip USA with any Non-transactional Confidential Information, including, but not limited to, prototypes of new products, without MailShip USA ‘s express prior written consent. In the event that you send such Non-transactional Confidential Information to MailShip USA without MailShip USA ‘s prior written consent, then MailShip USA shall not be obligated to treat such information as Confidential Information.
    Standard of Care
    Recipient shall not use the Confidential Information for any purpose other than as required by these Terms. Recipient shall not disclose the Confidential Information to any third party, other than as required to perform the MailShip USA Services. Recipient shall use at least the same standard of care with the Discloser’s Confidential Information as it does with its own Confidential Information, but in no event with less than reasonable care. Each party acknowledges that breach of this provision would result in irreparable harm to the other party, for which money damages would be an insufficient remedy, and therefore that the other party will be entitled to seek injunctive relief to enforce the provisions of this Section.
    Return or Destruction
    Other than transactional information that is retained in the ordinary course of MailShip USA ‘s business, each party shall either promptly return all Confidential Information, or confirm that such Confidential Information has been destroyed promptly after receipt of written request from the other party.
    Aggregate Use
    Subject to the Terms herein, you hereby acknowledge and agree that MailShip USA may compile aggregate results from all of, or a selection of your use of the MailShip USA Services, provided that MailShip USA shall not disclose any information that would individually identify you (“Aggregate Information”). Such Aggregate Information shall be deemed to be MailShip USA ‘s Confidential Information. You also hereby agree that MailShip USA may review and use your individual use of the MailShip USA Services in order to provide MailShip USA Services to you, to evaluate MailShip USA ‘s provision of the MailShip USA Services, and to improve MailShip USA ‘s service offerings.
  • INDEMNITY

    You agree to indemnify and to hold harmless MailShip USA , its parent corporation, and their officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys’ fees and costs, due to or arising out of your use of the MailShip USA Services and/or your violation of the Terms or the Policies. Whether MailShip USA accepts or refuses goods you agree to indemnify and hold harmless MailShip USA from any and all claims for transportation, storage, handling and other charges relating to such goods, including undercharges, rail demurrage, truck/intermodal detention and other charges of any nature.

  • DISCLAIMERS

    AS IS
    WHILE, MailShip USA WILL ENDEAVOR TO PROVIDE THE MailShip USA SERVICES IN ACCORDANCE WITH THESE TERMS, THE MailShip USA SERVICES AND THE MailShip USA WEB SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. MailShip USA AND MailShip USA’S SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT FOR THE MailShip USA SERVICES, THE MailShip USA WEB SITE AND ANY THIRD PARTY SERVICES. THE USE OF THE MailShip USA SERVICES, MailShip USA WEB SITE, OR THIRD PARTY SERVICES IS AT YOUR OWN RISK.
    Inventory Disclaimer
    MailShip USA is not the importer of record for inventory stored at MailShip USA . MailShip USA shall not be held liable for complying with your instructions through the MailShip USA Services. You understand that MailShip USA does not inspect your goods nor does MailShip USA take responsibility for the business decisions that you make and implement through the MailShip USA Services. For example, MailShip USA cannot control or ensure that a buyer or seller with whom you do business will remit payment for goods in accordance with your agreement with them. For purposes of clarity, MailShip USA is not the Merchant of Record for any of your inventory. MailShip USA is not responsible for items damaged during the pick and pack process or for breakage of items during transit that have been picked and packed by MailShip USA .
    No Continuous Access
    MailShip USA does not guarantee continuous, uninterrupted or secure access to the MailShip USA Service. Operation of the MailShip USA Services may be interfered with by numerous factors outside of our control. MailShip USA will make reasonable efforts to process requests for receiving or shipping merchandise in a timely manner but MailShip USA makes no representations or warranties regarding the amount of time needed to complete processing because our Service is dependent upon many factors outside of our control, such as delays caused by third parties.
  • LIMITATION OF LIABILITY

    Third Party Liability
    By using the MailShip USA Services, you acknowledge and agree that MailShip USA disclaims all liability for the acts or omissions (including, without limitation, any negligence or willful misconduct) of any third party whether or not selected by or retained by MailShip USA .
    Annual Goods Shrink-Allowance
    Handling physical products could result in loss or damage of inventory. We maintain high standards, however occasionally facilities experience concealed shortages, product damages, mislabeled, mis-picked product and/or cross-shipments. MailShip USA maintains merchant friendly receiving and product labeling requirements. You agree that MailShip USA will have a 1.5% shrink allowance based on the value of your account’s product known to be in the facility based on the stated cost value measured on an annual basis and subject to Limitations of Liability in Section 8 below. Explainable, offsetting inventory adjustments based on mis-marked inventory or receiving inventory errors will not be deemed an inventory shrinkage event or lost inventory.
    Waiver of Consequential Damages and Limitation of Liability
    IN NO EVENT SHALL MailShip USA OR MailShip USA’S SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS, LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, THE SITE, ANY CONTENT, OR ANY THIRD PARTY SITES AND CONTENT. OTHER THAN AS SET FORTH BELOW, IN NO EVENT SHALL MailShip USA’S LIABILITY UNDER THIS AGREEMENT EXCEED THE MONIES PAID OR PAYABLE BY YOU TO MailShip USA FOR THE APPLICABLE MailShip USA SERVICES EXCLUDING CARRIER FEES OR OTHER THIRD PARTY FEES (“DAMAGES CAP”). IN THE EVENT OF AN UNAUTHORIZED TRANSACTION BY A MailShip USA EMPLOYEE OR AGENT, MailShip USA IS ONLY LIABLE FOR THE DAMAGES CAP. MailShip USA MUST BE NOTIFIED WITHIN FIVE (5) DAYS AFTER ANY UNAUTHORIZED TRANSACTION OR YOU WAIVE ALL DAMAGES FROM MailShip USA.
    Exclusive Remedy
    MailShip USA’S LIABILITY REFERRED TO BELOW SHALL BE YOUR EXCLUSIVE REMEDY AGAINST MailShip USA FOR ANY CLAIM OR CAUSE OF ACTION WHATSOEVER RELATING TO LOSS, DAMAGE AND/OR DESTRUCTION OF INVENTORY AND SHALL APPLY TO ALL CLAIMS INCLUDING INVENTORY SHORTAGE AND MYSTERIOUS DISAPPEARANCE CLAIMS UNLESS YOU PROVE BY AFFIRMATIVE EVIDENCE THAT MailShip USA CONVERTED THE GOODS TO ITS OWN USE. YOU WAIVE ANY RIGHTS TO RELY UPON ANY PRESUMPTION OF CONVERSION IMPOSED BY LAW.
    MailShip USA’S LIABILITY REFERRED TO BELOW SHALL BE YOUR EXCLUSIVE REMEDY AGAINST MailShip USA FOR ANY CLAIM OR CAUSE OF ACTION WHATSOEVER RELATING TO LOSS, DAMAGE AND/OR DESTRUCTION OF INVENTORY AND SHALL APPLY TO ALL CLAIMS INCLUDING INVENTORY SHORTAGE AND MYSTERIOUS DISAPPEARANCE CLAIMS UNLESS YOU PROVE BY AFFIRMATIVE EVIDENCE THAT MailShip USA CONVERTED THE GOODS TO ITS OWN USE. YOU WAIVE ANY RIGHTS TO RELY UPON ANY PRESUMPTION OF CONVERSION IMPOSED BY LAW
    INVENTORY INSURANCE IS AVAILABLE. IN THE EVENT OF LOSS, DAMAGE OR DESTRUCTION OF INVENTORY (“INVENTORY LOSS”) FOR WHICH MailShip USA IS LEGALLY LIABLE, YOU DECLARE THAT MailShip USA’S LIABILITY SHALL BE LIMITED TO THE LESSER OF THE FOLLOWING: (1) THE ACTUAL DOCUMENTED COST OF THE LOST, DAMAGED, AND/OR DESTROYED INVENTORY LESS ANY RESIDUAL VALUE; (2) THE DOCUMENTED FAIR MARKET VALUE OF THE LOST, DAMAGED, AND/OR DESTROYED INVENTORY ON THE DATE YOU ARE NOTIFIED OF LOSS, DAMAGE AND/OR DESTRUCTION; (3) 5 TIMES THE MONTHLY STORAGE PORTION OF THE MONTHLY FEE APPLICABLE TO SUCH LOST, DAMAGED AND/OR DESTROYED INVENTORY; (4) $.50 PER POUND FOR SAID LOST, DAMAGED, AND/OR DESTROYED INVENTORY OR, (5) $100 (US DOLLARS) PER ASN RECEIVED THAT INCLUDED THE INVENTORY SUBJECT TO THE LOSS, DAMAGE OR DESTRUCTION. PROVIDED, HOWEVER THAT WITHIN A REASONABLE TIME AFTER INVENTORY IS RECEIVED, YOU MUST ADD INVENTORY INSURANCE ON PART OR ALL OF THE INVENTORY IN WHICH CASE AN INCREASED CHARGE WILL BE MADE BASED UPON SUCH INCREASED COVERAGE; FURTHER PROVIDED THAT NO SUCH COVERAGE SHALL BE VALID UNLESS PAID FOR BEFORE LOSS, DAMAGE OR DESTRUCTION TO ANY PORTION OF THE INVENTORY HAS OCCURRED. IN NO EVENT SHALL MailShip USA BE LIABLE FOR ANY LOST SALES REVENUE FROM INVENTORY LOSS. MailShip USA’S MAXIMUM LIABILITY FOR INVENTORY LOSS WILL BE CAPPED AT 5% OF THE TOTAL PRODUCT VALUE OR ONE MONTH OF THE AVERAGE BILLABLE STORAGE, WHICHEVER IS LOWER (“INVENTORY DAMAGES CAP”). FOR GREATER COVERAGE, YOU MUST ADD INVENTORY INSURANCE IN YOUR ACCOUNT SETTINGS ON THE INVENTORY THAT YOU WISH COVERED BY INSURANCE, IN WHICH CASE AN INCREASED CHARGE WILL BE MADE BASED UPON SUCH INCREASED COVERAGE; FURTHER PROVIDED THAT NO SUCH COVERAGE SHALL BE VALID UNLESS PAID FOR BEFORE LOSS, DAMAGE OR DESTRUCTION TO ANY PORTION OF THE INVENTORY HAS OCCURRED.
    Inventory Count Inaccuracies
    IN THE EVENT OF INVENTORY LOSS IN EXCESS OF THE ANNUAL GOODS SHRINKAGE ALLOWANCE DUE TO INVENTORY COUNT INACCURACIES, INACCURATE INVENTORY COUNTS DURING RECEIVING OR INVENTORY COUNT INACCURACIES AT ANY TIME THAT MailShip USA IS IN POSSESSION OF INVENTORY FOR WHICH THE CLAUSES ABOVE IS DETERMINED TO BE INAPPLICABLE AND MailShip USA IS HELD LEGALLY LIABLE, YOU AGREE THAT IT WILL BE CONSIDERED AN “INVENTORY LOSS” AND MailShip USA’S LIABILITY SHALL BE LIMITED AS STATED IN 8.E. ABOVE. IN NO EVENT SHALL MailShip USA BE LIABLE FOR ANY LOST SALES REVENUE FROM THE INVENTORY LOSS DUE TO INVENTORY COUNT INACCURACIES.
    Projects
    IN THE EVENT OF A LOSS DUE TO A PROJECT DEFINED AS AN HOURLY OR PIECE WORK DONE ON EXPECTED OR HELD INVENTORY (“PROJECT”), YOU DECLARE THAT MailShip USA’S LIABILITY SHALL BE LIMITED TO THE HOURLY CHARGE YOU PAID TO MailShip USA FOR THE PROJECT.
  • TERMINATION AND CLOSING YOUR ACCOUNT

    There are 3 classes of Account closure and limited access, which you accept as preconditions to using the Service:

    Held Accounts

    A held Account will be inaccessible to you, and all activity will be suspended. MailShip USA reserves the right to place an Account on hold for a number reasons, including but not limited to the following:

    • Insufficient funds or negative Balance;
    • Suspicious activity on or through the Account;
    • If anyone using your Account uses abusive language or otherwise threatens MailShip USA or its staff;
    • To allow time to resolve or investigate a third party complaint of a violation of these Terms;
    • To allow time for investigation or resolution of an unauthorized transaction, customer complaint, dispute or accusation;
    • To allow time for MailShip USA to comply with your extraordinary support requests.
    Immediate termination

    Immediate termination is where we immediately close your Account and ship remaining inventory to the billing address listed in your Account, at your expense. If no address is available, we will liquidate your inventory (See Abandoned Account and Liquidation for more information). MailShip USA reserves the right to immediately terminate an Account for a number reasons, including but not limited to the following:

    • Ignoring a warning of misuse of the MailShip USA Services
    • Violation of MailShip USA ‘s Policies (including, without limitation, the Acceptable Use Policy), these Terms or any other conditions of use.
    Termination with 30 days notice
    MailShip USA reserves the right to terminate an Account for any reason upon 30 days notice (“Termination Notice Period”) which MailShip USA shall send to you via email. It is your responsibility to make sure MailShip USA has a working email for you. You may have full or limited use of your Account during the Termination Notice Period in our discretion, with the intention of allowing you to expire existing inventory without it being shipped back to you. Any inventory that remains in inventory at the expiration of the Termination Notice Period will be shipped to the address on file and, if address is not on file, the billing address on your credit card, at your expense. If no address is available or no balance is available to pay for shipment back to you, we will liquidate your remaining inventory. (See Abandoned Account and Liquidation Policy for more information.)
    Additional Actions

    If you violate the Policies or these Terms, we may close, put on hold, or limit access to your Account or the MailShip USA Services as set forth above. Without limiting any of remedies under law or equity, we may also take any actions we deem necessary or advisable, including, without limitation, any of the following actions:

    • Contact buyers who have received goods that we shipped on your half, contact your bank or credit card issuer, and warn other users, law enforcement, or impacted third parties of your actions;
    • Update inaccurate information;
    • We may refuse to provide the MailShip USA Services to you in the future;
    • We may hold your funds and inventory for up to 180 days if reasonably needed to protect against the risk of liability; and

      We may take legal action against you

    Closing Accounts
    You may close your Account at any time. If you wish to close your Account with MailShip USA , then please follow the steps in the Closing Your Account policy.
  • DISPUTES.

    Please note, while disagreements sometimes arise, MailShip USA wants to address any complaint with the MailShip USA Service in a proactive manner. Please log a support case for resolution, you can send an e-mail to customercare@mailshipusa.com. If you feel an escalation is merited please e-mail Legal@mailshipusa.com regarding your unresolved case and your concern. For purposes of clarity, this does not waive the notice requirement set forth below.

    Merchant Protection is Available

    MailShip USA strongly urges you to appreciate that errors happen with storage and shipping, and that the best defense is protecting yourself ahead of time. MailShip USA offers multiple merchant protection services that can be taken advantage of anytime. Please note these services may not be applied retroactively, and are thus best used at the time of Account setup.

    • Insurance is Available. Insurance is available, and strongly recommended. Inventory insurance, and outbound shipping insurance are available options in your Account and may offer remedies in the event of an error. To see details, please visit the Help Center on www.MailShip USA .com.
    • Customer Care is Available. MailShip USA offers support services to active Accounts in Good Standing. Support services are provided for informational purposes and is not a guarantee. MailShip USA specifically disclaims any liability for opinions followed or not followed by merchants.
    • Promptly Review Your MailShip USA Charges. MailShip USA urges you to review your MailShip USA service and Usage fees regularly so that we can work with you in a timely manner should there be a discrepancy or disagreement as to a charge. Please see section 5.5 that limits the billing review period to 90 days for MailShip USA fees and less time for some carrier charges due to carrier or insurance terms of service.
    Mandatory Mediation and Arbitration of Disputes

    Except for disputes relating to payment for MailShip USA Services or as otherwise expressly provided in these Terms, all disputes arising under these Terms, any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, or otherwise from your use of or access to the website or Services, shall be determined by arbitration of the Florida state (using the English language), before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures then in effect or such other rules as may be stipulated to by the parties. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitrator may, in the Award, allocate all or part of the costs of the arbitration, including the fees of the arbitrator and the reasonable attorneys’ fees of the prevailing party.

    Prior to the appointment of the arbitrator, and within 10 days from the date of commencement of the arbitration, the parties shall submit the dispute to JAMS for mediation. The parties will cooperate with JAMS and with one another in selecting a mediator from JAMS panel of neutrals, and in promptly scheduling the mediation proceedings. The parties covenant that they will participate in the mediation in good faith, and that they will share equally in its costs. All offers, promises, conduct and statements, whether oral or written, made in the course of the mediation by any of the parties, their agents, employees, experts and attorneys, and by the mediator or any JAMS employees, are confidential, privileged and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the mediation. If the dispute is not resolved within 30 days from the date of the submission of the dispute to mediation (or such later date as the parties may mutually agree in writing), the administration of the arbitration shall proceed forthwith. The mediation may continue, if the parties so agree, after the appointment of the arbitrators. Unless otherwise agreed by the parties, the mediator shall be disqualified from serving as arbitrator in the case. The pendency of a mediation shall not preclude a party from seeking provisional remedies in aid of the arbitration from a court of appropriate jurisdiction, and the parties agree not to defend against any application for provisional relief on the ground that a mediation is pending.

  • GOVERNING LAW AND VENUE.

    These Terms and performance by the parties hereunder shall be construed in accordance with the applicable laws of the State of Florida without regard to conflicts of laws provisions thereof, or, as appropriate the federal laws. Any action or proceeding arising from or relating to these Terms must be brought in a federal or state court in Florida. You and MailShip USA consent to the exclusive jurisdiction of, and venue in, the state and federal courts within state of Florida. Notwithstanding the foregoing, MailShip USA may seek injunctive or other equitable relief to protect MailShip USA ‘s intellectual property rights in any court of competent jurisdiction.

  • GENERAL PROVISIONS

    Severability
    If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, such provision shall be modified to the extent necessary to make such provision valid and enforceable and the remaining provisions of these Terms shall remain in effect and enforceable in accordance with their terms.
    No Waiver
    Failure or delay of MailShip USA to exercise a right or power under these Terms shall not operate as a waiver thereof, nor shall any single or partial exercise of a right or power preclude any other future exercise thereof.
    Notices to You
    You agree that MailShip USA may provide notice to you by posting it on our website, emailing it to the email address listed in your Account, or mailing it to the street address listed in your Account. Such notice shall be considered to be received by you within 24 hours of the time it is posted to our website or emailed to the email address listed in your Account. If the notice is sent by mail, we will consider it to have been received by you three Business Days after it is sent. MailShip USA reserves the right to terminate your Account if you withdraw your consent to receive electronic communications.
    Assignment
    You may not transfer or assign any rights or obligations you have under this Agreement without MailShip USA ‘s prior written consent and any attempted assignment without that consent will be void. MailShip USA reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time. Subject to the foregoing provisions of this Section, these Terms shall be binding on and inure to the benefit of the parties’ successors and assigns.
    Conflict of Terms
    If there is a conflict between these Terms and the terms on any air waybill, bill of lading or other transit documentation set forth by the contracted carrier, the carrier’s terms will control. If not stated within the carrier’s terms, the Terms as stated herein shall control.
    Entire Agreement and Modifications to Terms and Policies
    These Terms and the Policies are the entire statement of the terms that govern your use of the MailShip USA Services and the MailShip USA Website. MailShip USA MAY MAKE CHANGES TO THESE TERMS AND/OR THE POLICIES FROM TIME TO TIME IN MailShip USA’S SOLE DISCRETION. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE MailShip USA SERVICES OR THE MailShip USA WEB SITE AFTER MailShip USA POSTS OR OTHERWISE MAKES AVAILABLE MODIFIED TERMS AND/OR POLICIES WILL CONSTITUTE YOUR ACCEPTANCE OF THOSE MODIFIED TERMS AND POLICIES. MailShip USA will endeavor to provide you with notice of any changes to these Terms or the Policies, but MailShip USA ‘s failure to do so shall not excuse your obligation to comply with such modified Terms and Policies.
    Attorneys’ Fees and Costs.
    MailShip USA shall have the right to collect from you its reasonable costs and necessary disbursements and attorneys’ fees incurred in enforcing these Terms.
    Force Majeure
    MailShip USA shall not be liable for any delays or inability to perform the MailShip USA Services caused by forces beyond MailShip USA ‘s control including, without limitation, acts of God or acts of third party service providers including but not limited to carriers and postage systems. When goods are ordered out, in the case of acts of God, war, terrorism, public enemies, seizure under legal process, strikes, lockouts, riots and civil commotions, or any reason beyond MailShip USA ‘s control, or because of loss or destruction of goods for which MailShip USA is not liable, or because of any other excuse provided by law, MailShip USA shall not be liable for failure to carry out such instructions and goods remaining in storage will continue to be subject to regular storage charges. If MailShip USA has exercised reasonable care and is unable, due to causes beyond its control, to affect delivery before expiration of the current storage period, the inventory will be subject to storage charges for each succeeding storage period.

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