No problem, we can tailor any plan to suit your requirements.
MailShip USA will just charge you for processing the extra items, like transportation costs. All the MailShip USA plans specify charges for order processing selected from a list, which are applied to any item shipped extra. This figure will be determined depending on your choice of a specific plan. Charges start from $5.50 for the smallest plans, and decrease in price for larger plans. You can check the rates for an additional item under the plan in your account.
Yes, MailShip USA allows you to switch to a higher category plan at any time. Updating to a higher category will occur instantaneously and you will be billed accordingly. Lowering the plan category will be scheduled and activated at the beginning of the next billing cycle. Updating to a higher category plan can be cancelled within 24 hours after application. Lowering can be canceled at any time before the next scheduled billing date.
You can pay your bill through PayPal, Visa, MasterCard or transfer money directly from your bank account.
We always provide timely e-mail support for free. Support over phone during business hours is also free.
We always offer free basic packaging. See how to tailor your experience in the delivery of goods to the customer’s requirements.
This is not a problem. We already work with more than 50 online stores, and this number is constantly growing. We also offer a range of tools for developers through our network of developers, which provides endless customization options.
We have been in logistics for more than a decade. Browse our website to see who we are and what obligations we take.
MailShip USA Anywhere™ is free software to manage orders that turns any garage, office or warehouse into a MailShip USA warehouse.
MailShip USA checks your Amazon cart once an hour. Moreover, MailShip USA uses XML Order Report to import your orders. By default, these reports are compiled once a day, so your orders are available for import only once a day. To import your orders in a timelier manner, you can change configuration of the Amazon cart to compile hourly XML Order Reports.
Many companies do not use outsourcing when fulfilling their orders. MailShip USA Anywhere™ is designed for today’s online sellers who ship the goods from the list of warehouses outsourced by MailShip USA , as well as from any kind of Shipment Centers: offices, garages or small warehouses.
A single MailShip USA account enables you to automate all stages of your order fulfillment. Now you can place the routing of the order to MailShip USA warehouses or to the Shipment Center managed by the customer. You can view all your purchase orders and inventories in a detailed account information panel.
All the functions are working and have been thoroughly tested; however, we urgently need feedback from users.
Our “beta” functionality of Anywhere MailShip USA ™ in July and August 2010 will be “private”, i.e. the functions will be connected to individual accounts at their request. We ask that beta customers give us feedback and participate in some open studies of products that will not take much time. If you are ready to do so, please contact the MailShip USA team to get your account activated.
MailShip USA forwarding agencies work as usual. Now you can define your own Shipment Centers managed by the customer.
When orders are received by the MailShip USA Shipment Centers, we record them, pack and ship the orders to your customers. This is called “outsourcing order fulfillment”. After having shipped the order, your buyer receives the tracking link from MailShip USA or your online store, and the inventory is updated. All processes “after the buy button” are automated and processed by MailShip USA .
Shipment Centers managed by the customer work in the same way, except for the physical transportation of cargo. You handle order fulfillment instead of MailShip USA . This means that you get the goods from the existing stock availability (receipt); put it in a box (packaging); print and put the label, and then ship it via mail or hand it over to the carrier (transportation). After the order shipment, MailShip USA takes on the delivery of goods to your customers and will update your store to the required level of inventory.
Any place where you have the necessary supply of goods can act as the Shipment Center. MailShip USA forwarding agencies are the Shipment Centers supported by our employees. Your Shipment Centers may be retail stores, offices, warehouses, garages or any other places you use to store goods.
If your provider has a certain stock inventory, you should identify the supplier as a Shipment Center when shipping your order, and when you receive the order, send them labels and packing lists via e-mail.
As many as you like.
During the period of beta testing, routing the route to the Shipment Center managed by the customer is provided for free, you should pay the transportation costs through MailShip USA .
Standard rates are applied to orders shipped from MailShip USA warehouses.
We have a waiting list for this function – TELL US THAT YOU WANT to use MailShip USA Anywhere™ for the international shipper address.
At the moment, we support the routing of the orders to your own Shipment Centers only within the United States. Global Shipment Centers that are part of our services are MailShip USA warehouses at the moment. When moving to global markets, you can, for example, locally use your own warehouses and choose outsourcing delivery.
When in your MailShip USA account, go to “Shipment Center” and click the link “Add Shipment Center” . Enter the address of the Shipment Center and other details that we need to automate the routing of the order and calculate transportation charges. You can edit the data of the Shipment Center at any time.
The constantly growing MailShip USA list “sells” the order of e-commerce automation tools, operating independently from where orders are shipped – to MailShip USA Shipment Center, or a Shipment Center managed by the customer.
Once the goods in your MailShip USA account are defined, you can ship the inventory to a Shipment Center in the same manner as to the MailShip USA forwarding agent. Select “Send to a forwarding agent” in your account, enter the number of inventory units, select the Shipment Center that you have created, and then click “ship”. This creates an “expected” inventory. The final step is the physical confirmation of the goods at the Shipment Center, and then the “expected” inventory turns into “good” inventory, which means that it is currently available in stock.
Routing the order to the Shipment Center without a “good” inventory will be considered as unfulfilled.
No, it will not. If you upload new products (inventory units) that are available at the Shipment Center under your control (not MailShip USA forwarding agencies), these inventory units will not affect the charges of your account by MailShip USA (for our services).
For example, if your tariff plan includes 50 unique product identifiers that you use for the products in MailShip USA forwarding agencies, you can upload 5, 10, 50, 100 or more than 500 new inventory units for your own Shipment Center, without damage to your tariff plan.
You can easily change the route of the order manually. If you changed your mind, change the route of any order before 1:00 am of the day when the order is received by a certain forwarding agent. By default, orders are shipped to places where you have the inventory available for transportation to the Shipment Center that is geographically closer to the delivery address of the buyer. You can manually change the route of any order before the forwarding agent receives the order. And by the way, MailShip USA allows you to choose the preferred way of shipping at your discretion.
This is easily done in three stages:
You can then let MailShip USA automatically take on the further fulfillment of the order and track the order for the customer with delivery confirmation and thank-you letter.
MailShip USA learns about receipt of the orders on its own. You will see this after tracking the first few orders. Each incoming order has a description of size of the packaging and weight details. MailShip USA originally assumes that your box size is based on optimum transportation performance. If we are wrong, you will inform us of the actual size of the available boxes, and we will make the changes for future orders.
Yes, it can. Classify your supplier as a Shipment Center and add inventory to this Shipment Center. Incoming orders will be uploaded in .pdf format and e-mailed to your shipper. If your supplier/shipper can accept certain file types, please contact MailShip USA .
Thus, there are no surprises, and we have a small fee for processing orders for customers who do not use MailShip USA warehouses for outsourcing order fulfillment.
In the beta version, all labels have to be printed through MailShip USA for each routing of the order to the Shipment Center managed by the customer.
To get the type of order checkout document, except for MailShip USA labels, please fill in this waiting list to let us know your suggestions. More international mail shipments and additional options for shipping labels.
Yes, it does. You can get information about it by signing up for the partner program page.
They differ by the level of integration and the way you work with MailShip USA . MailShip USA uses our affiliate registration program to keep track of all the candidates on our “partner programs” (branches, sales agents, designers, developers and partners in general) to compensate them. Developers and designers normally integrate MailShip USA into the shopping carts or apps. We send special requests for these partners to our API (application programming interface) to build-in their compensation tracking number (partner ID).
If you want to advertise MailShip USA in your blog or newsletter, just get a partner ID and insert your link in the email or on the website. If you have a large audience and want to cooperate and develop an individual marketing program, please use the contact form and contact the partner group.
You can subscribe and participate for free.
Go to the registration page of the affiliate partner and take the password recovery steps. If this does not solve the problem, please contact the customer support service.
The level of MailShip USA service will help you make a decision in favor of MailShip USA without any risk:
* Orders are forwarded to agents at 5:30 am local time of the warehouse.
MailShip USA maintains the level of service with the best customer service team and an experienced management team dedicated to ensure your success.
MailShip USA is dedicated to provide 100% customer satisfaction. We do not promise you that we never make a mistake, but we promise that we’ll fix it. We will treat you as a business partner, who will receive our prompt and courteous service.
Would you buy a car without taking a test drive? We will allow you to get a hands-on experience with a free trial version of our platform and send 6 orders for a nominal fee manually or through your own cart. There is a reason why MailShip USA offers the first and the only free trial in the industry: We know you will enjoy our service, and we want you to try MailShip USA .
We understand the advantage of having your goods quickly shipped to your customers. We will help you expand the concept of “fast” shipping to your customers via the level of service “Same-day shipping”. Orders forwarded to agents before 5:30 am local time are delivered the same day!
Sometimes it is more important to review the order before sending than to ship it quickly. Orders that cannot or should not be shipped today will be shipped the next business day, or we give you discount for handling your goods.
MailShip USA always ships orders from the warehouse with 100% accuracy. If we make a mistake, we will forward your order for free, and give you discount for handling your goods. It’s that simple!
Your inventory, order management and information on shipments are always relevant and available through our online software or in your system through our API and connection.
Our cloud logistics platform is balanced and grouped in the geographically dispersed data centers, access to which is provided by different providers. Our application programming interface (API) has a similar configuration and is available on a different domain, providing maximum capacity. We manage external DNS service providers in order to support our app where you need it. International customers get fast upload in Europe and Asia, as we use edge-cache wisely. Even if you have no idea of what that means, I can assure you we just do it.
You can count on safety of your goods in our warehouse and online infrastructure. We use the industry standard 256-bit encryption to transmit sensitive data. MailShip USA is certified by McAfee Secure. We also offer Verisign VIP two-factor authentication, if you want an increased security for your account.
Many our functions that you use in our software or services provided by our global Shipment Center grew out of the proposals of the MailShip USA customers. In most cases, if we don’t have the function you need, we are already working on it (and if not, please tell us what you need). We have a special team of software engineers who can compete with any Silicon Valley professionals and plan to develop a product that provides the functions saving time, increasing revenue and reliability every month.
You can find more information on our levels of service in our terms of service and policy.
No charges for placing and receipt of goods
All MailShip USA accounts benefit from paying bills for order processing, storage and transportation as they receive revenue. No hidden fees are charged. Any bill you receive for any product will be clearly defined and detailed. Receipts that fail to follow the standard guidelines of acceptance will be subject to non-standard charging procedures and will be clearly defined.
No lower limits or contracts
There is no mandatory lower limit of spending when you sign up for MailShip USA . There is no minimum contract requirements or other “blocking regulations”. You pay for what you use, no contract signed. You retain full control over how long you use MailShip USA . You control the upper limit of how much you can pay per position.
How payments work
You can pay your MailShip USA bill by credit card, PayPal or directly from a bank account opened in the United States. Payment by credit card can only be made from accounts that have 250 items or less.
Note: If you use a credit card, your card issuer must originate from the United States, United Kingdom, Canada or Ireland. Visa, MasterCard and Amex cards are accepted.
Your MailShip USA account should be prepaid to start shipment of goods.
Prepay allows you to pay the ability to conduct operations in advance. As the shipment charges are accrued, MailShip USA will deduct them from your prepaid balance. MailShip USA receives new products and ships your orders as long as there are sufficient funds in your account, so don’t forget to check your account balance from time to time. To help you keep your account balance relevant, you will receive an email warning of insufficient funds in your account.
MailShip USA sets transparent prices. A monthly consolidated statement clearly shows the sum of all expenses by category. You will also receive a detailed list of expenses for each order shipped. Here is a typical monthly consolidated statement:
MailShip USA deliberately balanced rates for loading and unloading operations according to the needs of the fast-growing companies. Our pricing policy is simple and transparent, automatic, without the need for constant supervision, responding the increase in the volume of orders with lower rates for loading and unloading operations.
MailShip USA rates are listed on our pricing webpage. You can start right now, no contracts signed.
To stimulate increased operations, MailShip USA automatically gives discount on the processing of your order, when you ship large number of orders during the month. These discounts are provided when you reach certain price levels.
Storage and maintenance
Calculation of the expenses for storage and maintenance will provide you with the rates for storage space, unique products (inventory units), and the level of inventory required for the safe conduct of your business.
MailShip USA provides transparent pricing for transportation by 17 different carriers, so that you could get access to accurate and complete rate for each product you ship. You can also find a quick shipment calculation for any Shipment Center directly from your MailShip USA account. Shipment must be paid before dispatching.
You should always be aware of the consequences of goods shipment.
MailShip USA charges for storage of products upon their arrival at the warehouse. Once the goods arrive at the unloading platform and the reception starts, storage charges are accrued. If your receiver does not follow the standard guidelines of acceptance or has a special project attached that causes a delay, you are still responsible for covering storage of products.
Payment upon receipt of goods
We are often asked why we don’t charge for reception – does this mean that MailShip USA incurs no expenses when receiving goods? There is the cost of receiving your product; our reception costs are included in the shipment cost of each item. The reason for this is to eliminate the confusing and high rate for the reception of the goods and to help our sellers to minimize their initial expenses.
Please note that MailShip USA may ask for a security deposit for accounts with the big number of positions. The number of positions is determined at the time of receipt. The box can be broken for the per-piece delivery of the goods, but it cannot be later used for the shipment of goods. Sending a product by MailShip USA by lots and splitting it into pieces, if necessary, can greatly reduce the number of positions in your account. This also applies to transportation in bulk back to you, as well as per-piece (bulk) disposal of obsolete stocks. Read our guide on shipping in bulk to learn about best practices.
If you have any questions about receipt, please contact the support service.
Security deposit upon receipt of goods
Due to the fact that we incur expenses when receiving goods until it has shipped to your customer, we may charge a security deposit for sellers who store a large number of items:
Example of payment for acceptance of goods and security deposit: If your security deposit is $500.00 for 500 positions and you ship half of the goods, your security deposit will be reduced by half, which is $250.00.
If you have any questions, please contact the support service.
Your charges start to accrue from the day of the first receipt of your goods. At this time, you will need to enter your billing information, and your subscription will automatically start.
In the case of the free trial, your shipping charges will start to accrue from the day you place your first order. If you do not ship anything within 30 days after we receive your first consignment, your subscription will automatically start.
We pay shipping charges as they occur. Each of these charges is then deducted from the balance of your MailShip USA account within 24 hours. You must maintain a minimum balance to cover a small percentage of the expected shipping charges for the delivery of consignments. Minimum balance is recalculated on a daily basis depending on your level of stocks as of the previous day.
Yes, the sellers with a big volume of operations can fix the price level by signing the contract. Please contact our sales department for more information.
You are free to terminate our service at any time without any penalty. Your account will still be accessible for you. You can easily use our services again later. There are no fees for quitting or joining our service. Just send the order for your latest products. Charges will automatically stop after the last of your stocks are shipped from the warehouse.
All stocks must be exhausted, and then charges for storage and maintenance will stop.
Shipment of the stocks back to you is conducted in the same manner as delivery of the stocks to your customers. You must send the order and use one of our shipping services. You will need to have an account balance sufficient to cover the amount of shipped items.
Please note that the number of positions is determined at the time of their receipt. The box can be broken down for the per-piece delivery of the goods, but it cannot be later used for the shipment of goods. In accordance with the guidelines for delivery in bulk, we can help you avoid unnecessary fees by using a standard packaging containing many positions as a separate item.
To dispose particular stocks and remove the stocks from your storage account, contact the maintenance department directly.
Disposal of obsolete stocks is conducted in the same manner as the shipment of stocks, but without shipping costs. You will need to have your account balance sufficient to cover the amount of disposed items.
Please note that the number of items is determined at the time of receipt. The box can be broken down into individual items, but it cannot be rebuilt for bulk cargo or disposal later. In accordance with the guidelines for the delivery in bulk, we can help you avoid unnecessary fees by using a standard packaging containing many positions as a separate item. This also applies if your product is in a state of near obsolete, or if you need the per-piece disposal.
MailShip USA is primarily a delivery service, so we reserve the right to charge for long-term storage or to require that slow inventory levels be disposed or shipped at your expense.
You can terminate your MailShip USA account at any time. Learn how to terminate your account and withdraw stocks on the page Exit MailShip USA .
These steps will help you in the process of creating a new connection with e-stores and e-commerce sites during a full account setup. After their completion, study a cart-specific documentation for more information on integration.
These steps will help you to create a new connection with e-shops and e-commerce sites during Adaptation. After their completion, study a cart-specific documentation for more information on integration.